Have Questions?
We Have Answers.
Find quick solutions to your common home decor concerns, from product details to shipping.
How long does it take to process my order?
Our standard order processing time is 1-2 days. However, during peak seasonal periods such as Black Friday and Christmas, processing times may extend up to 3 days due to higher order volumes.
What is the shipping time for orders within Europe?
Our standard shipping time for orders within Europe is approximately 3 to 7 business days. We provide a tracking system to keep you updated.
Do you offer international shipping outside of Europe?
Currently, we only ship within European Union countries. We hope to expand our shipping regions in the future. Stay tuned for updates!
How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter, following us on social media and regularly checking our website. We frequently update our product lines and offer exclusive promotions.
What materials are your products made from?
Our products are made from high-quality materials, ensuring durability and a premium look. Detailed information about the materials used for each product can be found in the product description.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), Maestro, UnionPay, PayPal, Apple-and Google pay and iDeal. All transactions are secure and encrypted for your safety.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange. Please visit our returns page on our website for more details.
How do I contact customer support?
You can contact our customer support team via email at info@elegatia.com. We are available Monday to Friday, from 10:00 AM to 20:00 PM CET.